Existing accounts:
If the client already has the account opened and invested in another portfolio, we would need an email from the client, with the specific account number(s) requesting the change. We generally recommend the HISP for short-term savings, and may need to ask additional questions if the investment goal, timeframe, and/or Risk Level of the account are not compatible with a High Interest Savings portfolio.
As a reminder, clients can review and update their investment goal, timeframe and risk level for the account on their dashboard. This can be done by by logging in, selecting the account, click Modify, then the goal settings on the left.
We also encourage you and our clients to review the nuances of the High Interest Savings Portfolios by reviewing this article before investing in the HISP.
New accounts:
For new accounts, if the client selects "Save for the short-term", "Save for a Rainy Day", or choose a short investing timeframe, the system will recommend the High Interest Savings portfolio.
The client can also select High Interest Savings as the Portfolio Option when they reach the ‘Review Your Plan’ stage of the account opening for other goals (shown below).
If for some reason the client misses this during onboarding, they can send an email or chat message to support requesting a switch to the High Interest Savings Portfolio.